Cork County Council has been instrumental in attracting the 11th Service Design Global Conference to Ireland for the first time, which will take place in Dublin on 11-12 October. 

New York, Amsterdam and Madrid have all played host to this global conference in the past, and the event comes to Ireland for the first time on 11-12 October, largely due to Cork City Council’s successful bid, in partnership with Irish chapter of the Service Design Network (SDN).

*Service Design
Pictured at the announcement of Cork County Council’s partnership with the 11th annual Service Design Global Conference were (l-r): James Fogarty, Divisional Manager, Cork County Council; Dr Orla Flynn, Vice President for External Affairs; Siobhan Hennessy, Head of Shopper Experience, Musgrave Retail Partners; Niall Healy, Director of Services, Cork County Council; (seated) Cork County Council’s Chief Executive Tim Lucey, and Cork County Mayor Cllr Patrick Gerard Murphy.

The conference will discuss service design policies and perspectives in an international context, and will present best-practice exemplars in both the public and private sectors. Cork will be represented during the two-day conference by speakers from Cork County Council, Cork Institute of Technology and Musgrave Group.

International speakers from Adidas, BMW Group, Virgin Cruises, Air France KLM, OP Financial Group and IBM will be joined by Ireland’s food retail and wholesale company Musgrave Group, to demonstrate the value of the growing discipline of service design as a means of allowing companies to become more competitive and innovative.

Speaking at the announcement of the council’s involvement in this year’s conference, Mayor of Cork County Cllr Patrick Gerard Murphy said: “By learning from global experts like those lined up for this conference, we will be in a unique position to develop our relationships with our citizens further to improve services and make people’s lives better.”

Dr Orla Flynn, Vice President for External Affairs in CIT, added: “CIT’s partnership with Cork County Council has created a host of opportunities through sharing experience and expertise across the public sector and beyond.  This October’s global conference will promote the positive and transformative impact that good service can have on all our lives.”


For conference tickets or more information visit